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COMPLIMENTARY GLOBAL SHIPPING ON ORDERS OVER $300

LUXEWAG COLLECTIVE

LuxeWag Collective

SHIPPING POLICY

This Shipping Policy explains how orders are processed, shipped, and delivered by LuxeWag Collective. By placing an order, you agree to the terms below.

1. ORDER PROCESSING TIME
  • Orders are typically processed within 1–5 business days.
  • Processing time includes order verification, preparation, and packing.
  • During peak periods, holidays, or promotional events, processing times may be longer.
2. ESTIMATED DELIVERY TIME
  • Estimated delivery usually takes 7–20 business days after dispatch, depending on the product, destination, courier service, and external delays.
  • Delivery times are estimates only and are not guaranteed.
  • International orders may take longer, particularly where customs processing is required.
3. SHIPPING CONFIRMATION & TRACKING
  • Once your order has been dispatched, you will receive a shipping confirmation email.
  • Where available, this email will include tracking details so you can follow your parcel’s progress.
  • Tracking updates may take some time to appear after dispatch.
4. SHIPPING DESTINATIONS
  • LuxeWag Collective currently focuses on serving customers in the UK.
  • Selected international shipping options may be available depending on destination and checkout availability.
  • Availability of shipping options and delivery times may vary by country.
  • Any customs duties, taxes, or import fees are the responsibility of the customer and may be charged by local authorities.
5. SHIPPING FEES
  • Shipping fees are calculated at checkout based on your delivery address, order value, and selected shipping method.
  • Any available promotions or complimentary shipping thresholds will be clearly indicated at checkout.
6. POSSIBLE DELAYS
  • While we work closely with our partners to support timely delivery, delays can occur due to factors outside our control, including customs processing, courier delays, weather conditions, or local disruptions.
  • LuxeWag Collective is not responsible for delays caused by third-party carriers or customs authorities.
7. INCORRECT OR INCOMPLETE ADDRESSES
  • Please ensure that your shipping address is complete and accurate at the time of ordering.
  • We cannot be held responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.
  • If an order is returned to us due to an incorrect address, we may ask you to cover any additional shipping costs to resend the parcel.
8. LOST OR SIGNIFICANTLY DELAYED PARCELS
  • If you believe your parcel is significantly delayed or lost, please contact us at orders@luxewagcollective.com with your order number and any relevant details.
  • We will liaise with the courier to investigate.
  • Resolution options may vary depending on the outcome of the investigation and the specific circumstances.
9. INTERNATIONAL SHIPPING CONSIDERATIONS
  • International orders may be subject to customs inspections, duties, and taxes, which are determined by local authorities.
  • These charges are not included in our prices or shipping fees and are the responsibility of the customer.
  • Customs procedures may extend delivery times beyond our estimated time frames.
10. CONTACT
  • If you have any questions about shipping, please contact us at:
  • orders@luxewagcollective.com
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